Q: If I need help with the platform/website live, what can I do?
A: We now have Live Chat in the Nimbus® Maps, represented as a light blue circle in the bottom right-hand corner of the platform. Clicking on this from 8.30am to 5.30pm gets you instant access to one of the Customer Success Experts who will deal with your query as soon as they can. On average, this is about 2-3 minutes. You can also reach the Customer Success Team on 0330 088 3513.
Q: How do I reset my password?
A: Go to https://app.nimbusmaps.co.uk/Home/Login, under the text fields, to the right, you will see the ‘Forgotten Your Password’ link which goes to: https://app.nimbusmaps.co.uk/Home/ResetPassword Simply type in the email address you use to access your Nimbus® Maps account, hit ‘Reset’ and we will email you a link to reset your password.
Q: When I close Nimbus® Maps in my browser and then try and log back in, it says someone else is logged in to my account – why?
A: Yes, if you do not actually log out there is a 15-minute delay before you can log back into Nimbus® Maps. Please wait for 15 minutes and you will be able to log back in again. This is a security measure to prevent dual access to your account.